Shipping policy

Last Updated: August 30, 2026

At FURQORA, we want you to be satisfied with your purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item should be:

  • In the same general condition in which it was received
  • Returned with its original packaging when reasonably possible
  • Accompanied by proof of purchase or your order number

To begin a return, contact:

support@furqora.com

Please do not return products without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at support@furqora.com and include:

  • Your order number
  • A description of the issue
  • Photos or video showing the issue when applicable

If the claim is approved, we will provide an appropriate replacement, refund, or other resolution.

Change-of-Mind Returns

For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by law or agreed to by us.

Original shipping charges are generally non-refundable.

Non-Returnable Items

Certain products may not qualify for return, including:

  • Gift cards
  • Products damaged through misuse or improper care
  • Products returned outside the return period
  • Customized or personalized products unless defective

If you are unsure whether your item qualifies, contact us.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Banks and credit-card companies may require additional processing time before the refund appears in your account.

Order Cancellations

If you need to cancel an order, contact us immediately.

We cannot guarantee cancellation once an order has entered processing or has already shipped.

Missing Refunds

If an approved refund has not appeared after the normal processing period, first contact your bank or card provider.